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Refund Policy

Return and Refund Policy

Last updated: January 1, 2025

Thank you for shopping at https://www.supportyourbooks.com/

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to RETRO METRO MARKETING LLC, 7S MAIN ST NUM 238 BRIGHAM CITY, UT 84302.

Service refers to the Website.

Website refers to www.assistqb, accessible from https://www.supportyourbooks.com/

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

Full refund if claimed within 30 days from the date of transaction.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: infosupportyourbooks.com
  • By visiting this page on our website: Contact Us

    • We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

We will assess refund or credit requests on their merits, considering the digital nature of our services and the type of discussion that was available before purchase. There is generally no obligation to provide a refund or credit in situations like the following:

  • you have changed your mind about an item
  • you bought an item by mistake
  • you do not have sufficient expertise to use the item
  • you ask for goodwill
  • you can no longer access the item because it has been removed (we advise you to download items as soon as you buy them to avoid this situation).

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.